Terms and conditions of the Swords and more GmbH

Prices and delivery times

Our prices are set in Euro and include VAT. Online shop prices apply. For shipping to states that do not belong to the European Union additional custom and tax pays are possible. Orders are usually processed within five working days if the items are in stock. The delivery dates are generally accurate, but we cannot guarantee delivery on the given date. Should the buyer not receive the goods on the stated date, no claims can be made. We retain the right to deliver merchandise in separate packages.

Payment

We accept following types of payments: pre payments per money transfer to our account, payment per electronical cash withdrawl from your account (E-Payment solution SAFERPAY), payment per credit card VISA, MASTER, AMEX (E-Payment solution SAFERPAY), payment per PAYPAL or COD (cash-on-delivery) and also via invoice with Klarna. In the latter case the buyer will be billed for the additional delivery costs. For payments received from outside of Germany the buyer is responsible for covering all banking costs. When paying by credit card, payment per electronical cash withdrawl or paypal your credit card company, your bank account or your paypal account will be issued with the bill as soon as you have ordered.

For customers who purchase via invoice and financing:

Purchase via invoice and financing with Klarna

In cooperation with Klarna, we provide the option to purchase via invoice and Klarna Account financing service. When purchasing via Klarna, there is no need to submit your account data. You pay after you have received your order.Klarna invoiceWhen purchasing via Klarna invoice, you will always receive your order first and have a payment term of fourteen days. More information about purchase via invoice and Klarna's General Terms can be found here.

Klarna account

When using the financing service Klarna account, you will also receive your order first. All your purchases will be summarized on one invoice at the end of the month. You can either pay in flexible instalments or the total sum. More information about Klarna's financing service can be foundhere.

The complete Klarna account General Terms and Conditions can be downloaded here.

Klarna will verify and evaluate data submitted by the buyer. In case of justifiablereason, there will be an exchange with other companies and credit agencies (credit assessment). If credit worthiness is not assured, Klarna AB is allowed to reject Klarna payment methods and has to suggest alternative payment methods. Your personal data is handled according to the Data Protection Act and won't be passed to a third party. More information about Klarna's privacy terms can be found here. (GERMAN LINK ONLY)

Please visit www.klarna.com for more information

Klarna AB, company and corporate body number: 556737-0431

All kinds of seminars, which are organized by Swords and more, have to be paid in advance. We accept cancellations until seven days before the beginning of the seminar. For all cancellations less than seven days before seminar starting we will charge the complete seminar fee.

Product variations

Our products are depicted as pictures on our website, as is the nature of all online shops. The goods that are actually delivered to our buyers may vary slightly from their picture. We retain the right to exercise alterations and slight colour changes that will aid in the development and improvement of our products. The seller has a right to deliver these slightly altered products to the buyer. Should the merchandise ordered be unavailable, the seller retains the right to not deliver the merchandise.

Orders from abroad/ EU and not EU

Please note that you are responsible for the import in your country. Please check before ordering if the item is permitted by law. 

Under certain circumstances, orders from abroad might be subject to customs duties and/or customs transaction charges over and above the normal delivery charge. Please note, that our shipping prices out of EU are net, without the German VAT. With an import the VAT of your home country must be paid by duty.

Voucher/ Voucher System

In the Swords and more shops for hand weapons and firearms you may convert vouchers. Please enter the code in the designated field and the shop will automatically reduce the value of your voucher. 

Please note that we must set a price standard as a minimum merchandise order value of Euro 50.00 for vouchers from special print media. Furthermore, vouchers cannot be taken into account when the items are already reduced in price.

Should, contrary to expectation, your voucher code not work, please contact us directly via contact box or via email to info(at)swords-and-more.com. 

Shipment and transportation / packaging costs

For all information including delivery time and costs click here

Security

Your personal data referring to account and credit card information will be transferred through the internet using 128 bit SSL v3, RC4, RSA with 1024 bit exchange, supplied by Thawte Server Certification Authority. Privacy Policy

Optional QBit is used for verifying Customer data On the website.

The use of Cookies

We use so called "cookies" to gather information about the content of your shopping basket. This information is saved and recalled upon your next visit to our site. A cookie is a mini text document that attaches itself to your computer. If you log onto our site or place an order, we require your customer data. If you are a previous customer, you can simply log in using your personal password and email address. The remainder of your data has already been saved on the cookie and does not require re-entry. Using your browser you can manage the cookies and even block them if you wish to do so.

Assignment of Titles / Rights

The assignment of titles/rights and/or the transferral of the duties of the buyer is prohibited without the express written agreement of the seller. Conclusion of the Contract of Sale Once you have clicked the "order" button on our website, you have entered into a binding contract. Your order will be confirmed shortly afterwards. The contract of sale is concluded once the merchandise has been delivered to you.

Cancellation Policy

Cancellation Right

You have the right to cancel this contract within fourteen days without statement of a reason.

The cancellation term is fourteen days from the day,

a) on which you or a third party named by you, who is not the carrier, took possession of the goods  if you ordered the item or items in the scope of a single order and the item or items were delivered together;

or

b) on which you or a third party named by you, who is not the carrier, took possession of the last item if you ordered several items in the scope of a single order and the items were delivered separately

or

c) on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, if you ordered an item that was delivered in several partial shipments or pieces.

If several of the above alternatives are the case, the cancellation term begins on the day that you or a third party named by you, who is not the carrier, took possession of the last item, the last partial shipment or the last piece. 

To exercise your cancellation right you must inform us at Swords and More GmbH, Liebigstr. 2-20, 22113 Hamburg, info@swords-and-more.com, 040/36164963 by way of a clear statement (for example via a letter sent by mail, telefax or email) of your intent to cancel the contract. You may use the attached sample cancellation form, but it is not required.

You may also submit the sample cancellation form or another clear statement on our website www.swords-and-more.com via the contact form or via direct email to info@swords-and-more.com. If you make use of this option, we will promptly confirm receipt (for example via email) of such a cancellation.

In order to adhere to the cancellation deadline, it is sufficient to send notice of intent to exercise of the right of cancellation before the cancellation term expires.

Consequences of cancellation

If you cancel this contract, we are required to promptly refund all payments that we have received from you, including delivery costs, (with the exception of additional costs that occur if you chose another form of delivery other than the most reasonably priced standard delivery that we offer) at the latest within fourteen days from the day the notice of your cancellation of the contract is received by us. For this refund we will use the same method of payment that you utilized for the original transaction, unless something else was expressly agreed upon with you. In no case will there be charges to you for this refund. We can refuse the refund until we have received the goods back or until you have provided proof that you returned the goods, depending on whichever is the earlier point in time.

You are required to return the goods promptly, in any case no later than fourteen days from the day on which you informed us about the cancellation of this contract, to us at Swords and more GmbH, Liebigstr. 2-20, 22113 Hamburg. The deadline is met if you send back the goods before expiration of the term of fourteen days. You are responsible for the actual costs for the return of the goods.

3.2 Exclusion of right of cancellation 

The cancellation right does not exist for contracts

- for the delivery of goods that are not ready-made and for whose manufacture an individual selection or choice by the consumer is essential, or which is distinctly tailored to the consumer’s requirements;

- for delivery of goods that can quickly spoil or whose expiration date can quickly be exceeded;

End of the cancellation policy

Guarantee

Our customers have the right to a product guarantee according to the German law. In the case of damaged or inferior goods, Swords & more retains the right to resend or repair the order. Should repair prove to be impossible or the re-delivery also be faulty, our customers have the right to return the goods and either have their costs fully covered or negotiate a discount. For further details regarding guarantees please refer to the product descriptions. We do not provide a guarantee for goods damaged/altered by the buyer or a third party. This is especially relevant for decorative products that are not intended for usage.

Retention of Title

The delivered merchandise remains the property of Swords & more until all incurred costs, including additional expenses, have been paid by the buyer. 

Viewing the conditions of the contract

You can view the conditions of the contract at any time on this site. Along with the confirmation of your order that is sent via email you will receive a link that enables you to view the current status of your order. 

Place of jurisdiction

Place of jurisdiction for private persons the laws of their place of residence apply. For foreigners and merchants the place of jurisdiction is Hamburg unless existing laws state the contrary. 

The final clause

Possible changes in the law that render parts of the above clauses invalid only affect the specific clause but do not alter the existing contract or the remainder of the clauses.

Special terms for the Hand Weapon shop

Delivery times

Orders are usually processed within five working days if the items are in stock. Exceptions are the Hand-forged Swords, the Battle Ready Swords, the Iaido Swords and the Japanese Helmets. That orders are delivered within 4-6 weeks. Please note that the delivery time is not especially written in every item description. This applies particularly to items made by Windlass, CAS Iberia and Generation 2. From season 2009 on it is also valid for LARP weapons and equipment from FDD, Epic Armoury and Mind Forge. If you do not find information about the delivery time, the following is in any case the standard delivery time of four to six weeks.
 
Sharpening Service

Optional sharpening of blades is an individualisation of the respective item and these ordered items cannot be cancelled, returned or exchanged, also if these items are still not send or accepted. The sharpening service will also be used with every item in the Swords and more shop that offers a "dull / sharp blade" option when this item is bought with sharp blade. So to conclude the sharpening service and the option "sharp blade" undergo the same cancellation policy.

Languages

For the moment you may sign the contract of sale in German or English. 

Special terms for the Firearm shop

When ordering soft air weapons with an energy over 0.08 Joule we require a proof of age in any case before we are able to deliver the order. Please send us a copy of your identity card, your passport or your driving license via email to info(at)swords-and-more.com or via mail to Swords and more GmbH, Liebigstr. 2-20, 22113 Hamburg, Germany. 

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